Module 2
Welcome to Module 2 of the Print Masters training program! This module will elevate your customer service skills and deepen your understanding of our operational processes. By focusing on empathetic communication, active listening, and familiarizing yourself with our warehouse resources, you'll be well-equipped to provide exceptional service and contribute to our team's success.
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By the end of this module, learners will be able to:
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Apply effective customer service techniques to understand and address customer needs. CO2
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Navigate the S&S Activewear website and look up various products. CO2
Customer Service & Active Listening
Welcome to the Customer Service and Active Listening section. In this section, you will watch three brief videos demonstrating essential communication techniques and empathetic customer interactions. These insights will help you build stronger relationships and enhance customer satisfaction.​​
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Print Masters Customer Service Info
Printing Dimensions​
Maximum Art Dimensions on the garments are 12.5"W x 15"T
The top of the design typically starts approximately 2.5" below the shirt's collar.
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House Colors
Print Masters uses the Pantone Matching System (PMS) colors when printing designs. The PMS is a standardized color-matching system used globally. There are over 10,000, including matte, metallics, and pastels. Each color is assigned a unique number, and formulas are provided for precise mixing of colors. Although Print Masters has a variety of colors available, below are the house colors we keep in stock.