Welcome to Print Masters
Customer Service Training
This online training aims to provide you with the essential skills and knowledge for success as a customer service representative at Print Masters. You will learn about the screen printing process, manage customer inquiries, process orders accurately, and navigate the Printavo system. This program is designed to empower you to provide exceptional service with confidence. Through hands-on experience and realistic scenarios, you will develop the expertise necessary to guarantee customer satisfaction and contribute to our expanding business.
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Course Objectives:
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Explain the screen printing process to customers.
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Apply appropriate customer service to all customer interactions.
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Accurately complete a customer order utilizing the Printavo system with 98% accuracy.
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This self-paced, self-directed training consists of four modules. You'll start with Module One and progress through to Module Four. At the conclusion of the training, you will receive a Certificate of Completion that you can download and keep for your records. All resources utilized in this training are available under the Resources tab in the menu. Let's begin!